Return Policy

What is Decorigins?

Decorigins is a premier members-only site that offers private, personally curated home collections, featuring the world’s best brands for your home and life. New brands and products are added daily by our talented group of buyers and curators who are always traveling the world, shopping to find you the best deals on the looks for your personal portfolio.

How does Decorigins offer such great prices?

Decorigins  partners with top brands and manufacturers to offer insider access to the highest quality merchandise. The strength of our relationships allows us to bring our Members incredible deals on a wide variety of premium goods for the home.

Why shop with Decorgins?

 Access to Top Brands

Decorigins builds partnerships with a number of the world’s top brands and manufacturers to provide you with customized, fully curated collections for your home. Exciting experience

 

Personalized experience

Whether it’s the thrill of chancing upon something you love or finding out you’re getting an incredible deal on it, Joss & Main brings back the thrill of shopping with limited-time sale events featuring new brands almost every day.

 

Exposure to fresh ideas

Our team of designers shows you how to place familiar brands or products used in a new way with fresh, inspired looks – Decorigins guides you towards your own unique style to fuel your own creativity and create your own ideal environment.

 

Contacting Us

Customer Care:

847-386-6058

Return Address:

For timely processing of any returns, please contact Customer Care at (847) 386-6058. Please keep in mind that you need to obtain authorization before sending back an item, and many items sold on our site are final sale. Please note that we do not accept returned items at our Corporate Address.

Other Email Contacts:

For all other questions regarding employment opportunities, media requests, please contact info@decorigins.com

 

Corporate Address:

PO Box 8076

Northfield, IL 60093

 

Member Accounts

 

Do you have to pay to be a Decorigins Member?

No! – there are no membership fees and no commitments.  You pay only for what your purchase through our website or buying directly from our partners’ websites or businesses.

 

How can I become a Member?

You can request membership at the Decorigins home page any time.

 

E-mail subscriptions

How do I unsubscribe or subscribe to emails?

If you would like to change your email preferences, simply go to “My Account” and then select the “Subscriptions” tab, where you can see and change your email preferences.

Invite Friends & Earning Credit

 

How do I invite my friends?

Share the love! Click on “Share This Item” on the post.  Your friend can then see your collection, access the Decorigins Home Page and find their own portfolio.

How does a Decorigins ship items? 

In some cases goods are shipped directly to you by our partners while sometimes we receive the items from the partner or supplier and then ship them to you ourselves.  If it a one of a kind, vintage item, we will ship it to you from our headquarters in Illinois.

 

How do I pay for my Decorigins purchase?

 

Decorigins currently accepts credit card payment from Visa, MasterCard, and American Express via Paypal through our our ebay storefront.

 

Does Decorigins charge sales tax?

As required by law, Decorigins currently only charges sales tax on orders shipped to Members who reside in Illinois, Florida and Wyoming (where we have a physical presence) and all Canadian provinces.

 

How much does shipping cost?

Decorigins charges a flat $15.95 for smaller shipments. Small parcel items will be shipped out via UPS, FedEx, or USPS.
For some large item shipments and white glove shipments with in-home delivery and installation, there are additional fees. This fee varies based on item size, weight, as well as your location. Shipping and delivery on larger items will be handled directly by our partners from which you purchased the items.  Decorigins does not make these sales or handle these deliveries.

Where do you ship goods to?

Decorigins ships to street addresses in the U.S. and Canada. Because most of our products are shipped via UPS or FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses.

Lead-Time

The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping to Canada will have increased transit time due to customs inspection and further distance from the supplier distribution centers. Please note that we do not currently offer expedited shipping to Canadian addresses. Estimated transit time from shipment date:
Small Parcel: 5 – 10 Business Days
Large items purchased from one of our partners: they will coordinate this directly with you after purchase.

 

Taxes & Duties

We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. Taxes, duty and brokerage fees are paid at the time of purchase for all orders shipping to Canada. Let us handle all the paperwork. Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario, British Columbia, and the Maritime provinces. Please note select postal codes are designated as remote locations, and may also require additional shipping fees.

 

Returns

Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our Standard Return Policy. Please note: duties and GST will be refunded, however, all actual shipping costs and brokerage fees are non-refundable. Also, please be aware many of our items are final sale and cannot be returned. Return eligibility is listed in the Details section for each item.

Please Note:

Sets of products marked as “Ships to Canada” may contain individual pieces that are not eligible for international shipping.

  • Certain product warranties may only be valid in the United States.
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States.
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008).
  • All prices shown in US Dollars.

Order Questions

Tracking Your Order

How will my order ship?

We will ship your order using the fastest, safest, and most reliable method possible. Each product on our site has been carefully selected to ship by a particular shipping method, which is noted on the product page prior to order. For more information on a particular ship method, please see the corresponding description below.

  • Small Parcel (FedEx/UPS)
  • Estimated Transit Time: 1-5 business days (US), 5-10 business days (Canada)
  • We do not require a signature for delivery, but the decision to leave a package without a signature is ultimately up to the discretion of the delivery team.
  • Please note that we cannot ship to PO boxes or Military APOs, and Canadian orders will be delivered by Purolator.

 

The service levels below are designated for items that are too large, heavy, or fragile to ship via a small parcel carrier. To ensure your order arrives safely, delivery will be completed by a freight team.

  • Self Service Truck Delivery
  • Estimated Transit Time: 5-10 business days (US & Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to the driveway or curb outside of your shipping address. You will be responsible for moving the item from the truck to its final location.
  • Front Door Delivery
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order inside the threshold of your residence or garage.
  • Room of Choice
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs).
  • Inside Delivery & Assembly
  • Estimated Transit Time: 5-17 business days (US), 10-22 business days (Canada)
  • The carrier will contact you to schedule a delivery date and appointment window within a week of the estimated arrival date.
  • The delivery team will bring your order to your room of choice (up to 2 flights of stairs), perform assembly, and remove the packaging.

 

When will I receive my Delivery?

You will find “Estimated Delivery Dates” provided on your order confirmation email. When we ship all or part of your order, you will receive a shipping confirmation email; follow that carrier tracking information for a more specific delivery date.
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.

Guaranteed Delivery

Occasionally, Decorigins offers guaranteed delivery by a specific date related to a holiday or event. In the unlikely event of a late delivery, affected customers qualify for a $15 credit for use on Decorigins.

What if I didn’t receive my entire order?

If your order includes several items, they may ship separately and at different times.  Please contact Customer Care with any questions or concerns.

What if I have any problem with an item on my order?

Never hesitate to contact Customer Care with any questions or concerns. Please see our Customer Care Policies below for further detail on all cancellations, returns, and receiving replacements for damaged items.

What if I want to return an item?

Our goal is always your satisfaction. If an item is eligible for a return or cancellation, we aim to be simple, clear and direct about how you can work with us to return an item. If there is ever anything wrong with your order, please contact Customer Care and we will work with you to make it right. Please see our Customer Care Policies below for details.

Customer Care Policies 

Cancellation Eligibility
  • Because we work so quickly to process and ship your items, orders may be cancelled within 48 hours of purchase if they have not already been shipped or gone into production (in the case of made-to-order items). In the rare event your shipment is delayed beyond the original estimate, we are able to honor cancellation requests.
Returns Eligibility
  • Almost all items sold on Decorigins are eligible to be returned, as long as your request comes within 14 days of receipt of the item. Products not eligible for returns include vintage or one-of-a-kind items, personalized/monogrammed items, or gift certificates. All non-returnable items will be clearly marked on the product page with “This item is final sale and cannot be returned”.
How to Make a Return
  • The Decorigins Customer Care team must receive your request for a return within 14 days of delivery.
  • Once we’ve approved your request, we’ll send you a return authorization number and a shipping label (return of large items will be arranged for you). PLEASE NOTE that any items returned without an authorization may be refused.
  • Returned items must be in new condition and in the original packaging. Please do not assemble or modify a product before returning it, as we will be unable to refund your purchase.
  • We will process any refunds and/or provide credits after the returned goods have been received.
Large item Returns Our partners will provide specific return instructions for furniture and any other large items which are shipped via a delivery service. Whenever you sign for delivery on a large item, examine the packaging carefully. Even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may note the damage and refuse delivery. In this case, please notify their Customer Care so they can expect the return shipment. Our partners will then set up a replacement or a refund on your order.
Refund Options & Processing
  • We offer two refund options when returning your purchase. You may choose to receive store credit and free return shipping (AK, HI, PR, and Canada: additional shipping rates apply), or you may choose to receive a refund to your original form of payment with the cost of return shipping deducted from your refund.
  • We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging.
  • Please note that original outbound shipping costs are non-refundable.
Replacement Parts
  • If an item arrives with parts missing, please contact Customer Care within 14 days. We’ll be happy to correct the problem.
Damaged Items
  • If you ever receive a damaged item, please contact Customer Care within 14 days of delivery and enclose a photo of the damage if possible. We will work with you to correct the problem.
Incorrect or defective items
  • If we shipped the incorrect item to you or you received a defective item, we will happily correct your order. If you send a photo with your request it will help us more quickly evaluate your eligibility for a return or refund.

 

Privacy & Security

All credit card transactions on the Site are secured by SSL (Secure Socket Layer) encryption and reinforced through various encryption processes in order to provide the most effective protection possible for all sensitive payment information. Decorigins does not access any confidential information about your means of payment, which is why you will be asked for your banking details each time you place an Order. Only Decorigins banking partner, will access confidential information (such as your card number, validity date etc). Decorigins shall take all reasonable steps to protect your personal information. More detailed privacy & security information is available in our Privacy Policy and our Terms of Service. When becoming a member of the Decorigins website, you automatically agree to the terms listed above and throughout this document.